Customer Testimonials
Great Service Department. Service Advisors are professional, knowledgeable, and courteous. No up-selling of unnecessary service or parts.
Entire process was easy and stress free. Quote I received was exactly what I paid.
Steele GMC service department was perfect and professional. they sent me a video of my truck in the shop and also made recommendation for other services, that were needed and I approved them. Stephen kept me updated and my truck was completed the same day. The cool thing is, they make you feel like you have known them forever.
Great customer service. We were treated like royalty. Thanks Michael, Marshall, & Josh. Love our Terrain.
Took my vehicle for an oil change, they did that and a complimentary inspection. Sent me a video with the inspection results and recommended maintenance. Stephen my service advisor kept me informed of everything. Great experience.
Great fast service ! Stephen was very polite and kept me updated with each progression. Friendly helpful staff
Kyra is always pleasant to work with and makes sure that all of our needs are taken care of promptly! She is an excellent advisor to have !
My first oil change was a success. Kyra was able to get me in the same day.
Customer service was excellent. Nick was very kind and down to earth. Jorge was thorough and relatable!
Good service however had a two hr wait. Normal wait time is 45 min. thank you
Joshua is AWESOME. We's very professional and polite. Took my car in for a loud rattling sound and they replaced motor and transmission mounts. I am a happy camper.
Easy to get an appointment. Always takes really good care of us. Chad is curious and always there to help.
Very helpful and found me the perfect truck. Nathan was very helpful and knowledgeable. Pleasant e experience.
This dealership was great! We flew in from out of town, the salesman picked us up at the airport (didn’t have to wait a second) took us to the dealership and it went very smoothly! Thank you Steele and Jose for your service.
The buying process was easy and transparent. I live 80 plus miles away from the dealership and made the purchase at Steele due to availability of the vehicle I wanted. Once the vehicle was ready, they delivered the truck to my home.
great products Dealership has friendly process with no pressure or hard sales. Thank you everyone
Outstanding process. Explanations were straightforward and not contrived to simply get the sale. It was one of the most honest approaches to car buying that I have experienced
Made appointment for warranty and process was smooth and punctual. The inspection was not too long. Warranty options discussed and what was best for our needs with Chad my service advisor.
Jose was amazing and the whole Steele team were great to work with. I am looking forward to a lasting relationship with the company.
Really nice people. No pressure to buy more than I came in for. Got me in and out in the time they said. Couldn't have gone any better.
Great service. Howard was excellent at communicating with me during the whole process. Will definitely recommend!
Staff is always so helpful and friendly. Easy to drop off truck for maintenance, with great follow up and updates.
My appointment was great got everything done that needed to be done and Stephen noticed that I didn’t have the correct tool to unlock my lug nuts I guess the one was put in the truck wrong so he said he would take care of it and get me the correct one and I appreciate him doing that
Stephen is the service department has great customer service skills. Awesome dealership Thank you guys!!
The service for my cars is always excellant and thorough. Staff are interested and concerned to be sure I am satisfied with their work on my cars.
The atmosphere at Steele is warm and very friendly. Everyone there is always willing to help you with anything you need.
Kyra as always was professional and courteous. Thank you all for the video on the service and timely completion
Josh Evans did a wonderful job taking care of my vehicle And my service needs
I've done all my vehicle purchases and service there since 2014. Always feel that I'm treated fairly.
Great service, the whole team was very helpful and friendly. Everyone stops to make sure you are getting helped.
I had an electrical issues with my truck… I dropped it off with Stephen and presented my 3rd party vehicle warranty and within 36 hours I had my truck back and it was working like new. They even took care of a couple of recall items within that 36 hour timeframe.
Jose Medellin is a good salesman. He had the vehicle pulled up to the front and was for our arrival. He showed us some exterior features on the vehicle before we headed out on a test drive. Once we returned we went inside and started working to agree on a price.after a little discussion we agreed on a price. Everything up to this point was going pretty smoothly, then there was a longer than anticipated time to get in to see the finance team. Once we were able to meet with finance the rest of the process went smoothly. ... Read More DealerRater - Feb 26, 2025
Everything was excellent on my recent visit,chad was very helpful and explained to me my next service.
Josh pro ides outstanding service on the latest issue with the Canyon. They resolved the problem quickly and also kept me updated regularly. Josh u derstood the problem and the solution and communicated very well. Professional manner. Open candid communication. Excellent
Nathan was great to deal with and supper helpful. Love the new gmc sierra thanks.
Kyra is a very good communicator, informative, and does her job well. Nothing that she talked to me about, wasn’t what she said. Thank you, Phil McAllister Genesis of Round Rock
That's was good and faster than I think. I appreciate very much the service
Easy in & out. Great service. we’re not able to make it to my recalls before I had to leave, but everything else got finished.
Chad was great very helpful. The cashier person was very nice. The wait was very short and the coffee and snacks were awesome.
Josh Evans is so amazing! He was quick to respond, even after hours, to help me with my car issue. He continued to stay in touch with updates helping me understand the work that was required and was able to provide a courtesy ride for me to pick up the car. He contacted our warranty company and was an advocate for me to allow the work to be covered. I am sincerely appreciative of this young man, he is professional, friendly and knowledgeable, thank you sooooo much!
Service department with Kyra always amazing and her dedication ensures customer loyalty to the brand
Steele did a good job of contacting me to let me know when service was going to be needed.
Always great experience with this dealership ! Ms. Kyra always takes care of my needs and vehicle ! Excellent work keep her !
Steele round rock did an amazing job getting our vehicle recall and oil change completed in a very timely manner.
Excellent service department! Josh is amazing!! He always takes good care of us! We appreciate how they take care of you after your purchase!
Great customer service my service was completed quickly. They were very busy and my wait time wasn’t to bad.
Nothing but good things to say about the personnel from the service dept, sales folks. They are all so curious & want to make sure you have been helped.
First rate service with the customer representatives. Good communication about the process of repairs and replacement parts.
Your dealership has consistent service a a a a a a a a a a a
The service department is great at Steele. I always work with Kyra and she is outstanding. Highly recommend
Fast response best price in town friendly staff a lot selection but we need one dealer on south Austin
My experience at Steele GMC has always been great. They are always friendly and knowledgeable. I’m treated like family every time I need something done or explained they get it done fast. I would recommend them to anyone looking for a good dealership experience.
This was my second (or third?) vehicle purchased through this dealership, with Martin as my trusted sales advisor. I got exactly what I wanted and in so happy with my new Sierra AT4! Martin and the others are always great and take good care of me. They were even able to find me a better interest rate through another lender other than my credit union. Thank you!
Excellent work by the salesman Mr. Harold Shaw. Great attitude, expertise on various topics of vehicle.
Stephen was very helpful and knowledgeable about my vehicle needs! He worked very well with the mechanic to make sure all my concerns were addressed!
Staff is super courtesy and helpful. I expected to be waiting several hours and it turned out to be just longer than an hour. The team checking you out are extremely friendly
I love my purchase. Great salesman. Took time to answer all our questions. I would recommend this dealership to anyone looking for a vehicle.
The service folks were able to get my vehicle in early ahead of my schedule appointment, provided a loaner that was equivalent to my personal vehicle and addressed all my items in a satisfactory manner.
Everything went good and on time with no problem and they were all really nice
I always have excellent service from this dealership. The work is done on time and done well. Chad Vanstory is always helpful and responsive.
I dealt with another dealership for along time..but I think I found a new one..Jenny..Josh..are great to work with..thanks for your service..
They are always very helpful, knowledgeable and polite. Very prompt on the jobs they are performing on our vehicle. Great work!
The sales team was consistently professional and courteous throughout the process, which I appreciated. However, I was caught off guard by the numerous add-ons for a fully loaded vehicle. It seemed like I had no real choice in the matter, and I was also pressured to purchase the Loyalty Advantage Program, which took over 90 days to receive. When it finally arrived, it was mainly filled with coupons offering minimal discounts. Additionally, I felt compelled to purchase what I considered unnecessary items, such as a screen protector and a camera warranty, which didn’t seem like valuable products. When I provided ... Read More DealerRater - Dec 8, 2024
Mysterious battery drain. Recharged under warranty. Hope it doesn’t reoccur, but they have good records on the visit to take next steps if needed. Friendly staff.
Amazing dealership!!! Each step was easy, my salesman helped me the whole way durning my buying process!
This was a very good visit Juan Carlos did a great job of getting my vehicle taken back so that service could get the parts installed but it was done professionally quickly and I was given all the information that I need to make sure that I didn’t do anything that like to disrupt the servicing that they did. Great job keep up the good work!
Steele's service department is 2nd to none. Got my oil change and tire rotation under an hour. Kyra is the best service advisor. Steele does all the service on both my vehicles.
Great service, really friendly people trying to help me out with my vehicle. Truly great experience
Staff is always professional and quick.. Steele GMC always takes care of my truck, and any of my needs.
I dropped my car for oil change, tires rotated and updated vehicle software. Great customer service and would highly recommend.
Staff is always professional and nice. Chad does a good job at making sure my SUV is taken care of. Shuttle service is slow.
Service team was very professional and quick at getting me in and out for an oil change, rotating the tires and a recalll. Would recommend them to everyone.
My experience with Steele GMC has been very positive since I moved them to my favorite dealership. Chad is very knowledgeable and professional. He has been helpful in many ways. He even helped me install an after market item purchased from GMC website. I would recommend Chad and Steele GMC to anyone looking for a great dealer.
Great customer service from a dedicated service advisor named Kyra Fleming definitely recommend to all
Louis was very professional and is a very nice person, he took his time and .walked me through all the features on my new truck. All the staff are very professional and very helpful at Steele GMC Round Rock Texas. This was a very pleasant experience and I plan to make my next vehicle purchase from Steele GMC Round Rock Texas. The dealership is a very very clean facility . Thanks again to everyone involved in making this deal happen!!
Nathan was great. Everyone at the dealership was very nice and friendly. Nathan really explained everything about my new Acadia and so far I haven’t had any problems.
Excellent service, friendly, knowledgeable, military discount, good contact via email and or phone. Thank you
The service was excellent and the advisor was very knowledgeable, everything went smoothly. I’ll be coming back to this dealership for more services in the future. Thanks. Esteban Perea .
One of the best buying experiences I have ever had. Nathan and his team were great. Very Professional, and eager to help. Nathan was a fantastic salesperson. He we above and beyond to get me the truck I wanted. I was just going to order one and wait but he took the initiative and researched incoming inventory and landed me the truck I wanted without the wait. The entire experience from sales to the accessory representative to finance manager were easy to work with. Highly recommend this dealership to anyone wanting a new vehicle.
If you lucky enough to get ... Read More DealerRater - Oct 30, 2024
Great service and tremendous staff. I could not be happier with Steele GMC Round Rock
The work was done as expected. The communication was good. The service was quick and timely.
This place was great. Howard was very professional and I would recommend him to anyone.
Tried to convince me I needed a new transmission. Known problem with original transmission fluid used. When asked to flush they said they would not even know that is the fix according to GM. Service manager said they are not concerned with customer service are just ithere to fix cars
The people treat you like a friend and not just a number. Very professional and friendly.
The sales staff, finance department and everyone we encountered at Steele was professional and courteous. Josh Lee, Nate Steininger and Mark Lof went above and beyond to ensure our experience was one that will bring us back the next time we need a vehicle.
I have used this dealer before. They are very accurate in fixing a problem. A little slow but that has to do with the number of technicians. The advisors are excellent.
Checked in to have an oil change and tire rotation. Joshua took good care of me and saw that my service was completed to my satisfaction.
The team did an awesome job getting my care serviced and then out the door quickly and easily
Very helpful with discovering the cause of the noise I was hearing when the car was moving. I was heard and felt understood. Very considerate. Because I purchased the car as used from a different dealer, I was able to take the car back to that dealer for the repair work after I knew what was wrong with the car before I had purchased it. Having the repair report from Steele was instrumental in receiving assistance at the purchased dealership with the repair. Thank you so very much.
They were very nice and very professional helped me and my family find a good vehicle and a good deal they were very helpful
My service consultant was awesome as usual. She got me in quickly, answered all questions, kept me informed, and got it repaired quickly.
Excellent dealer. No pressure when I bought my new GMC truck. Michael our salesman was great.
I really had a great experience with the staff here - from my original purchase to my first oil change. I would definitely buy another vehicle here in the future, especially from Josh
It did take a couple of days like they told me it would just to get my car looked at but when they diagnosed it it was fixed and out in a matter of a few hours. Joshua was superb with kindness. Professionalism and manorisms.
This dealership had what I was looking for when others didn’t and had prices that weren’t above msrp! Nathan was excellent! Even ordered my wife’s 2025 Yukon xl
While experiencing a reception problem, callers would complain it was difficult to understand. We contacted Kyra who made a service appointment and an update was performed that they thought would correct the problem. However several days later the problem persisted. We contacted Kyra who set another service appointment. It was determined that it needed a new microphone. After it was installed the issue was corrected. During this process that was lengthy over several days Kyra kept us in the loop and personally kept us informed. Thanks to her persistence the problem was resolved. She is very knowledgeable and a good ... Read More DealerRater - Sep 13, 2024
It took 6 days to get an oil change WOW and to tighten two bolts underneath the truck suspension. By the way you charge way too much for an oil change!
Super Fast, easy to deal with and a fair price. 10/10 would highly recommend to everyone
They completed the diagnosis. Unfortunately the recommended fix was too high for us to put into the vehicle giving it's high mileage. Even at that they still gave us ample time to make arrangements to have the vehicle towed away. We think that over $250.00 for just diag optics for an issue that was not fixed is too high. But it is what it is
Dealer service writer did an excellent job. He did everything I wanted done a timely matter..