Our Reviews

Nice

Josh did a great job on my service needs

The service was fine. I’m still very disappointed that you charge $30 to rotate tires when it used to be a free service.

Kyra made things simple and efficient with great communication as always!

The process was easy and Kyra did a great job of explaining and keeping me informed of my vehicle progress.

Fast and price competitive. Stephen kept me up to date throughout the whole process. Service with great communication is far too rare. I will be back.

Very prompt

All the staff were extremely helpful and upbeat. I did not have an appointment, but was worried about an issue with my truck that could have possibly been serious. Everyone, especially Steven, was sympathetic and sincerely wanted to fit me in....which they did. I couldn't be more pleased with the service and the staff at Steele GMC. They've made me a lifelong customer to say the least!

The service rep was very kind and attentive she provided great customer service.

The Service Advisor was vary helpful and friendly. I appreciated the work he did with the warranty company and vender to ensure the work done was covered.

Joshua was an excellent service advisor. He provided a shuttle ride home and kept me informed. I did request a car wash as my vehicle was being recalled for the engine and needed to be assessed. They agreed to a basic wash however, the car was not washed when I picked it up. This is the overall difference between the luxury brands and GMC. I wish for the money spent on the Yukon Denali, the dealerships would be a little more conscientious and at least offer something like a car wash for the inconvenience of possible engine failure. Advice to GMC, the customer service experience is why people choose the luxury brands. No one wants to come back for recalls especially for major ones. Having said all of this, Joshua was amazing, Tom my ride home was amazing.

As always- great service & great staff!!

I cant say enough about the service i get with Kyra. She is amazing. From start to finish, everything is handled professionally and courteously.

Great experience. Very helpful service team. It was a recall and they included an oil change. They were upfront about the time it was going to take, so my wife and I spent the day shopping and lunch. We were able to pick my truck up before rush hour traffic. Jason was very knowledgeable and friendly. A straight up guy. I’ll be back here for sure for all my service needs.

Josh handled all that I needed.

Everything regarding my service was great. From the service advisor to the delivery of my vehicle when it was completed.

Quick and easy.

Josh was my service contact, and he listened to my description of the issue and its history. They identified the problem and returned the vehicle ahead of schedule.

IT'S OKAY THANKS APPRECIATED TILL NEXT TIME EVERYTHING WAS GOOD THANKFULLY

Chad always the best! He always deliver excellent service.

Kyra our service manager did a fantastic job with accommodating us as well as over communicating status. Simply a pleasssure to work with.

Fue una experiencia muy grata recibimos muy buen trato de la vendedora su servicio fue invaluable.

Stephen was amazing, and the people at the dealership were very friendly and professional. I will be a loyal customer and tell everyone to go there.

Stephen was very pleasant to work with, no issues.

The team is very knowledgeable and professional.

Kyra is always AMAZING

Magnificent

The service person that helped me was phenomenal, but I am upset I have only owned the car (a 2024 mind you) for 4 months and have had a check engine light. I shouldn’t see that light for the first two or three YEARS. Again, the service person, Kyra Fleming, was great. Knowledgeable and helpful.

Both Nate and Martin were absolutely wonderful to work with during our Yukon purchase. We are looking forward to being repeat customers. Proud to be part of the Steele family.

Kyra Fleming is an outstanding service tech. Highly recommend!

Service work was great. Kyra was efficient, fast and got the job done right the first time.

Awesome as usual. They always go above and beyond

Excellent service as always

Everyone I felt with was extremely helpful and friendly

Mr. Martin McCoy made the buying process easy and without pressure. We conversated about my needs, financing and the best approach to narrowing down my purchase. This is my first new truck purchase so to me everything was a big deal. The sales managers were very welcoming and willing to work out a good deal that made me happy. Especially after learning my last purchase of a GMC was a bad deal from a different dealer. In the end I'm happy with my buying experience.

Oil change/tire rotation and there was a recall item. Found other stuff to take care of too

Always excellent service

Always a great experience at Steele Dealership!! Thank you!!

Scheduled appointment was on time & taken care of promptly

In and out in no time with appointment. Thank you for taking care of my vehicle.

Service was great Parts in national back order was not

standard oil change and the staff was attentive and quick.

Good service and responsive

Quick, painless, thorough.

Your sales person Patric was great.

Michael was awesome always right on point on what I was looking needed for a new vehicle.

I was told the repairs to be made would take 2 hrs. As it was I waited a total of 4 hrs with no explanation as to the delay.

Josh Evans is an excellent service advisor. Professional and thorough, Josh goes the extra mile to ensure his customers are happy and satisfied. Thanks Josh!!

Flores and the rest of the team were friendly and went out of their way to be accommodating.

Friendly team members and efficient service

Service was great!

My car has been serviced there for 3 years. All is great! I have no complaints ;)

It was just a typical oil change and recall fix. They stayed about 45 minutes late to get it done for me. I appreciated that bigtime.

My salesperson Martin is exceptional and Mark Mike and Brian as well. Great job

It was good. Round Rock GMC did what I was there for, do oil change.

Dealership Sales: Did not disclose extra cost items added to the vehicle on Website Sales rep: Excellent (cordial, professional, and patient) Sales Manager: Excellent (negotiation of overprice) Finance: Misleading at times; he added a higher finance rate than GM offering (should have known this info); not all documents were explained thoroughly; extended warranty was high; kept pushing to add extended warranty to loan (more expensive in the long run)

I had a great experience with Steele GMC truck service! Kyra is professional and efficient, and my truck was taken care of with top-notch attention to detail. Let me highlight my service agent, Kyra; she’s always fantastic. If you’re bringing your vehicle in for service, I highly recommend asking for Kyra. She truly made my experience smooth and stress-free!

I continue to come here because they are doing things differently and more efficiently to get us back on our way. Thank you Josh and the great service you provide to me.

Always great service and everyone is super nice. Kyra is the best! :)

No issues, service was courteous and quick.

Martin is very knowledgeable and easy to do business with. He has a very good follow up process and communicates well.

Great people at Steele GMC

Great communication throughout the process

Kyra is always amazing to work with for my truck service.

Luis was professional during the process and made sure I had a good test drive.

It was great

Excellent - friendly and fast

Smooth and seamless from start to finish! Thank you for making a trade with another dealership to get my dream truck to Austin!

Great service, and I like the shop video showing my vehicle being serviced.

Kyra is very professional and my vehicle is in and out in a reasonable amount of time.

Courteous staff and service that was performed as quoted and in the time frame quoted.

Always outstanding service with Stephen Shuster.

I think your dealership should provide loaner vehicles when you need to keep the car overnight.

Got me and finished quickly

Quick, polite and professional

Wonderful!!!

My wife April and I both have trucks from Steele and we have nothing but good things to say about the service. Josh always takes care of us and goes the extra mile. His service keeps our business.

The experience was absolutely the best vehicle purchase ever.

Everything was great and quick as usual.

Timely, professional and personable.

I’ve worked with Josh Evans at Steele GMC several times now, and each experience reinforces why I keep coming back. Josh consistently goes above and beyond—he’s straightforward, professional, and makes the process smooth from start to finish. What really stands out is his communication. He keeps me updated every step of the way and is always quick to answer questions with honesty and clarity. That kind of transparency builds trust, and it’s clear Josh genuinely cares about his customers and their experience. I appreciate the way he balances professionalism with a friendly, approachable manner. He takes the stress out of what can sometimes be a frustrating process and makes sure everything gets handled the right way. Josh is a real asset to Steele GMC, and I’d highly recommend him to anyone looking for outstanding service and support.

Overall positive. Work was faster than expected. I understand the credit card fee but as a large dealership, this is the cost of doing business. Your customer base should not have to bear this burden. Your costs are already producing a large profit margin. Lastly, your advisors should be looking for ways to save your customers money by applying any "service specials" directly to the invoice.

Jay was very helpful and patient with us!!

Huge shoutout to Stephen Shuster for always making my service visits smooth at Steele GMC. He keeps me updated every step of the way and is a true professional. I highly recommend Stephen and the entire service department at Steele GMC!

Chad did us a great job on getting our car in and out for our first service, Thank You.

Josh got me on and out of there supper fast today. I really appreciated that because I had meetings to get too.

c

I want to sincerely thank and highlight the excellent service I received from Evert Flores. From the very beginning, he was kind, professional, and attentive. He took the time to listen to my concerns and explained in detail everything related to the diagnosis and service of my car. What I value the most is the confidence and clarity he gave me, since he explained each step in a simple and honest way, leaving no doubts. He treated me with respect and patience, which made my experience very positive. It’s not easy to find people who genuinely care about their customers, and in this case I can say that Evert went above and beyond my expectations. I highly recommend his service 100% and I am truly grateful for the outstanding attention.

The work was completed on time

My car needed a transmission part, waited from May to August for the part, took car in for work, I was told it needed to be driven for about 70 miles before I could take it in for inspection, on my way to get an inspection before going to my mothers the check engine light came back on. The diagnostic showed the same code as last time, back in the shop. I should say also that ever since May I would not drive the car, I didn't want to make whatever the problem was worse. So now I am back to borrowing vehicles from family and friends. I do not understand why they don't have loaners especially when I am bringing it back for the same problem they were supposed to fix.

Loved our experience and loved our salesperson- Michael!!! Can't say enough great things about this dealership! Steele GMC is the real deal!

Got me in early and out on time, they said!

I had forgotten how nice people are at Steele GMC. Helpful, without being pushy or arrogant. Joshua E. helped me out at the service desk for my oil change and was great

Overall, I am satisfied with the oil change service on my GMC 1500 AT4. I rated the visit 4 out of 5 stars because my rear light bar issue could not be addressed. A bit more flexibility or assistance with accessory-related concerns would improve the experience.

As always, Kyra was helpful, responsive, and offered sound recommendations that helps keep my vehicle in optimal operating condition. The technicians do a great job, and my vehicle is always free from evidence that it was worked on. Thank you, all.

It was a pleasant experience. Josh was able to get us checked in quick and out of there quick. It’s always nice to see teamwork and positive attitudes with those that work in service!

The service was excellent as always. However one small issue, the windshield fluid was not replenished during the five point inspection

I worked with Bryan, he was fantastic, answered all my questions. At no time did I ever feel pressured. Made the car buying experience easy and enjoyable. Worked with Alex in the Finance department. Again, great service, patient and worked with me to get a good deal on my new Acadia Denali.

The service is great, very prompt to address any issue or concerns I may have.

Kyra is the best!

Great service, lady at the service desk was great

My needs were handled in a professional and timely manner.

Sales representative was on point with everything we asked and needed.

We had a good experience there both in-person and via emails prior to our visit. We were very pleased with the interactions we had. No issues what so ever.

I will continue to use Steele GMC because of the tremendous service I receive. David Burks

Luis thank you so much for your professionalism and for helping me with my purchase.

I had a deal with the previous New Car Sales manager, Toby Turner, to buy the Yukon at invoice price (I have email proof of this!!!). The new regime refused to HONOR the deal adding a slew of dealer add-ons which I did not want and are mostly worthless (e.g. paint and interior protection). Amazingly they felt the $1098 for the add-ons was more important that the satisfaction of their customer. Who would recommend a business like that? BTW, if you'd like to make it right let me know

Everything was great.....

Jay Reed is a rock star. Great service, answered questions, kept me updated. Etc. Finance dept was also very helpful and got me what I needed and took great care finding me the best rate.

Everything went great. Thanks

First oil change was free. Staff was friendly and it was great to be recognized by our sales representative, Mike M.

My experience was uneventful. I arrived at my scheduled appointment time as was greeted by my advisor. He checked my vehicle in and and shortly after they begin servicing my vehicle. The appointment lasted about an hour and I was on my way. Thanks.

It's been an outstanding experience in every way. I got to know so many fun, kind folks over at Steele in just a couple short days. My salesperson, Mayerlyn, was super easy to work with, so personable and down-to-earth; I immediately felt comfortable, even when she confiscated my keys to get a trade-in value without me asking, ha! I also really appreciated Oscar patiently going over all the financials with me. We talked about our kids and he graciously accepted some unsolicited office-decorating advice. Even the Finance Director stepped in and let me give him a hard time AND got my rate down! Last, but not least, the Sales Manager, Mark, was involved in every step of the process in some way. I had a great time chatting with him and look forward to hearing more of his stories! His wife sounds cool. Is it weird that I can't wait to come back in January for an oil change?! ;) It's clear Steele GMC has a team who knows how to work together to make their clients happy and get a sale to the finish line. You sold me a car when I didn't even want one for another 2 months. Bravo!

Not a very good experience. Management not very responsive on the need of a customer. I went in for an oil change and bought a new vehicle the sale man said that they would reimburse me for the service that I had done to the truck. He also said that the manager was going to call me to get it sorted out. Never got a call.

Great Experience. Entire process from start to purchase was smooth. Great job Jorge P.

Always great service and Mr. Evans is a great service advisor

I love this dealership. I buy all my cars and trucks from them whether they’re new or used and the service is fabulous. I always get right in. They always let me know what they’re doing and I get out of there in a very timely manner.

The customer service was great!

1) Good: Able to schedule an oil change on a Saturday with < one day notice. 2) Good: Quick intake. Cordial interaction with advisor. 3) Unfortunate: Oil change service estimate 1 to 1.5 hours. Okay. Actual time was a little over 2 hours. An oil change…over 2 hours (?!?). No harm done, but… And by the way, no other services or checks made. No several point inspection, no tire rotation. Lift the vehicle, drain the oil, refill the oil. Waiting for lift maybe?

Easy and straight to the point

The customer service was excellent, and the buying process was very smooth. The Denali we ordered arrived earlier than expected. So far, we are happy with our purchase.

Quality service and courteous staff

Salesman was very knowledgable

Stephen Shuster remembered who I was and greeted me by my last name. He is a great representative for Steele GMC and already knew what needed to be looked into for servicing my truck. I really enjoy going for service and now that I will have my truck serviced as professionally and as quickly as possible.

It was great good people sales and finance

Every time I bring my truck here,when they done it’s feel brand new again!

I had excellent service! Although no one wants to deal with vehicle issues I am happy with how the whole process from calling for information and going in to drop off vehicle, to the updates and my options that I received from Kyra to get everything sorted out ASAP! Very grateful for her help and encouraging attitude!

SERVICE WAS GREAT AND PROMPT.

Quick and easy

Very good waiting room, atmosphere and professional.

Kyra was great to work with. Reminded me of 60K services coming up and we scheduled. Kyra packaged a great service deal with payment options that fit nicely. Techs did a great job on my Sierra. Thenks

The whole buying experience was fast, friendly and informative.

Kyra was a big help and getting my service done very professional

I was there because of a GMC recall. Josh got my car checked, software updated and I was out in less than an hour. Excellent service.

Great people. Fast service. Very through.

Service was great Tom was great. They got it out in time. Didn’t take long thank you.

communicated well and expedited the service

They got my Yukon in quickly and explained all the issues very clearly. Everyone was very professional, friendly and knowledgeable. They took time to understand all issues and watched videos I had taken. From sales to service everyone was extremely helpful.

Good service

Smooth and fast. Thanks!!

Quick and easy service.

Loved my salesman. Great deal compared to other dealerships.

I recommend Mayerlyn if you need help when looking for a new GMC. She was very kind and answered all my questions throughout the whole process.

Kyra is the best, she provides clear and excellent client service and is very knowledgeable. She is absolutely the reason I continue to visit this dealership.

Awesome customer service experience.

great experience!!

3 hours for an oil change, with an appointment. I understand the "we don't start the minute you check in", but... 3 hours? I signed up for the Preferred Customer Program when I bought the car, but I'm seriously considering just going to my normal shop and swallowing the loss. Also, the service drive way is always nightmare. I'm guessing they don't have valets, but they really need some. I couldn't even part in the drive on my arrival.

Always a great experience

Muy buen servicio buen trato paciencia y profesionalidad

Service department staff is awesome!

The Steele GMC service department has always been transparent, fair, and detailed about my truck. Kyra is great to work with.

Did the deal on the phone. Kat my salesperson was great she found the truck I wanted. Wasn’t available in Houston. That was on a Monday. Put a deposit down. Drove there on Friday and bought the truck. Awesome and easy experience. Thank you!

Jay is the best!! He always does his best for the customer making them feel heard and does not push you into anything. Nate and the finance team very polite, professional and friendly. overall great experience!

Completed in shorter time than expected

My vehicle was serviced and in and out before anticipated.

Once again working with Stephen. Great customer service. I had a rim issue this time coming from out of state. He was able to get the repairs done and back on the road. Thanks again Stephen

Same issue exists, didn’t fix it

Had to follow up several times to get in for my repair - said no loaner cars and kept telling me about the long list of those waiting; finally got in a month later and the issue is a telematics module that is on back order with no resolution of when the part will come in. Extremely poor customer service for someone who just bought a brand new $65K vehicle and had this experience within the first 4 months. I had always bought from Covert the last 3 GMC new vehicles and will probably be a returning customer because they definitely have better service.

Great customer and vehicle service from the Steele GMC Team!

The problem today with most big dealerships is over the years they sell a lot of vehicles but never expand their service department causing long wait times and shady service.

The whole team were great

A welcoming atmosphere and the staff was very attentive to my needs. Thank them all for a pleasant experience.

It was a great experience. Jorge was an excellent salesman. Helped me with everything I asked. Purchasing my new vehicle was quick and easy. Couldn’t ask for a better experience

I could take my truck anywhere for an oil change but I always come back to Steele because Kyra takes good care of me and my truck!

We’re 100 % satisfied with GMC Round Rock and with Josh ! It’s been two years we’ve been doing our services, since we bout our truck !

Always take good care of my. Car Kyra Fleming kept checking on it for me? Was there 2 1/2 hrs!

Quick and friendly service

Nice

N/a

Recently had extended warranty service performed on our 2018 GMC Canyon Denali ("ghosting" infotainment screen, compressor rattling) Our service consultant, Chad Vanstory, was professional, very detailed and kept us updated on every step of the process through completion. I would highly recommend Chad and Steele GMC for any warranty service needs!

Great job handling the Warranty work. Steven (not sure about the spelling) was very responsive

Communication throughout the service was consistent and clear. I also liked the little video that was sent letting me know they did the multi-point inspection and the status of the things they checked. T

My experience with Chad in the service department is always stellar!

As always Chad did great job getting me in & out in timely manner.

This is the second vehicle we have purchased from Steele GMC in the last 2 months. We came back because we had such a great experience the first time! Dylan was great to work with every step of the way. He was informative and never pushy. He knew what we were looking for and worked with us to make it happen. Everyone we talked with was really nice and welcoming. We won’t need another car for a while, but we will definitely be recommending Steele to our family and friends!

Quick and easy in and out. No waiting. Friendly employees.

Friendly and courteous welcome.

I am writing in response to the service experience survey for my recent visit, and unfortunately, my experience was extremely disappointing. I arrived 10 minutes early for my scheduled appointment and checked in at the service window, where I was told my service technician was Josh and that he would be with us shortly. After that, there was no follow-up or acknowledgment for an extended period of time. We observed Josh walking past the waiting customers multiple times, socializing with coworkers and engaging with everyone except those waiting for service. Over 20 minutes passed beyond my appointment time without any communication. At that point, I had to approach the service desk myself to ask for Josh. The woman at the desk then pointed out where his desk was and told us we could wait there. Another 10 minutes passed before Josh finally arrived and said, “Y’all waiting on me?” There was no apology, no acknowledgment of the delay, and no attempt at basic customer courtesy. A simple apology or professional greeting would have gone a long way. Throughout the remainder of the visit, communication continued to be poor. I had to repeatedly ask for basic information such as pricing, estimated timeframe, and whether there were other items that should be looked at. As a customer, I should not have to lead these conversations. The technician assigned to my vehicle lacked the communication skills expected in a professional service department. What made this experience more concerning is that this was not an isolated issue. No one in the service department stepped in to acknowledge the delay or provide updates. Lobby engagement and communication are essential, and the lack of both reflects a broader issue within the service team. Additionally, the customer ahead of us, also waiting on Josh, remained waiting more than 20 minutes after receiving a notification that their vehicle was ready. This was not the worst service experience I’ve ever had, but it was one of the most disappointing, as it highlights a lack of accountability, communication, and customer awareness across the service department. These are basic expectations that were not met. Due to this experience, I am unlikely to return to this location. If I do, I sincerely hope there is significant improvement in customer communication, professionalism, and overall attentiveness so other customers are not left feeling the same way. I don’t want to publicly share this because there is always room for improvement.

Everything went smooth. The salesman (Luis) wasn’t pushy and was very nice and helpful. The financing went well also. Even during the negotiations, I never felt too pressured during the process. The people at Steele seem like good folks and my son and I were treated with respect. I will recommend them to everyone, and will 100% be coming back next time I’m looking for a car.

Setting the standard

Everyone was so helpful and very nice. The service tech Kyra was wonderful.

Stephen always takes great care of us. Merry Christmas!

My experience was fantastic. Kyra went above and beyond to take great care of me. Her customer service was outstanding. She was attentive, professional, and very respectful throughout the entire visit. She truly made my experience smooth and enjoyable.

Love my service representative, Kyra Fleming, and Steele GMC. The best!

Service was speedy, and the customer service was excellent.

There was a very long wait time and I also had a holiday coupon for $75 off for any service and they told it didn't apply for oil changes even though that was not on the coupon.

Kyra was great to work with and they delivered the vehicle repaired and ready on time. Thank you!

AC stopped working in my Sierra pick up. Josh and the technicians always take care of my service needs. Very courteous and professional.

Very happy with the service I received.

Josh in Service was absolutely fantastic!!

Fast service finding a tire and mounting it.

Great service and friendly

Joshua was great! Communication was great every step of the way and I was in and out of service in a no time.

Needed maintenance done on my truck. Kyra fit me in very quickly, kept me informed on progress, and I was on my way a short time later. Having Kyra as my service rep is alway a pleasure.

If I could give 10 stars I would! What a seamless experience from the moment I was greeted at the front door to the buying experience with Constantine. Constantine took the time to show me some options and after a test drive I was ready and sat down with Mark to sign the paperwork. Mark was great and next thing you know I am driving off in a beautiful new truck! Thanks for the great experience!

I had a very positive experience with Steele GMC Round Rock. I worked with Luis and he was very professional. The whole buying experience was a pleasure from start to finish.

Kyra was fantastic to work with, as always! Everything was fixed in a very timely manner. I will gladly work with her again!

First time getting my service done here. Very happy! Communication was great and they go it done when they said they would.

Steven Shuster processed my service request expertly and thoroughly. If I go back to Steele again for anything, I will look for Steven first. dc

Stephen Shuster was truly the best ever. He made me feel at home, kept me updated with the progress and let me know when the vehicle was ready. He is the best!

Excellent and very fast service!!!