Our Reviews

The Service Advisor was vary helpful and friendly. I appreciated the work he did with the warranty company and vender to ensure the work done was covered.

Joshua was an excellent service advisor. He provided a shuttle ride home and kept me informed. I did request a car wash as my vehicle was being recalled for the engine and needed to be assessed. They agreed to a basic wash however, the car was not washed when I picked it up. This is the overall difference between the luxury brands and GMC. I wish for the money spent on the Yukon Denali, the dealerships would be a little more conscientious and at least offer something like a car wash for the inconvenience of possible engine failure. Advice to GMC, the customer service experience is why people choose the luxury brands. No one wants to come back for recalls especially for major ones. Having said all of this, Joshua was amazing, Tom my ride home was amazing.

Always a great experience at Steele Dealership!! Thank you!!

Both Nate and Martin were absolutely wonderful to work with during our Yukon purchase. We are looking forward to being repeat customers. Proud to be part of the Steele family.

Excellent service as always

Everyone I felt with was extremely helpful and friendly

Dealership Sales: Did not disclose extra cost items added to the vehicle on Website Sales rep: Excellent (cordial, professional, and patient) Sales Manager: Excellent (negotiation of overprice) Finance: Misleading at times; he added a higher finance rate than GM offering (should have known this info); not all documents were explained thoroughly; extended warranty was high; kept pushing to add extended warranty to loan (more expensive in the long run)

I had a great experience with Steele GMC truck service! Kyra is professional and efficient, and my truck was taken care of with top-notch attention to detail. Let me highlight my service agent, Kyra; she’s always fantastic. If you’re bringing your vehicle in for service, I highly recommend asking for Kyra. She truly made my experience smooth and stress-free!

Josh Evans is an excellent service advisor. Professional and thorough, Josh goes the extra mile to ensure his customers are happy and satisfied. Thanks Josh!!

Kyra made things simple and efficient with great communication as always!

Chad always the best! He always deliver excellent service.

Kyra our service manager did a fantastic job with accommodating us as well as over communicating status. Simply a pleasssure to work with.

Scheduled appointment was on time & taken care of promptly

In and out in no time with appointment. Thank you for taking care of my vehicle.

Quick, painless, thorough.

My salesperson Martin is exceptional and Mark Mike and Brian as well. Great job

Friendly team members and efficient service

Service was great!

It was great

I’ve worked with Josh Evans at Steele GMC several times now, and each experience reinforces why I keep coming back. Josh consistently goes above and beyond—he’s straightforward, professional, and makes the process smooth from start to finish. What really stands out is his communication. He keeps me updated every step of the way and is always quick to answer questions with honesty and clarity. That kind of transparency builds trust, and it’s clear Josh genuinely cares about his customers and their experience. I appreciate the way he balances professionalism with a friendly, approachable manner. He takes the stress out of what can sometimes be a frustrating process and makes sure everything gets handled the right way. Josh is a real asset to Steele GMC, and I’d highly recommend him to anyone looking for outstanding service and support.

Overall positive. Work was faster than expected. I understand the credit card fee but as a large dealership, this is the cost of doing business. Your customer base should not have to bear this burden. Your costs are already producing a large profit margin. Lastly, your advisors should be looking for ways to save your customers money by applying any "service specials" directly to the invoice.

Josh did a great job on my service needs

The service was fine. I’m still very disappointed that you charge $30 to rotate tires when it used to be a free service.

The process was easy and Kyra did a great job of explaining and keeping me informed of my vehicle progress.

Fast and price competitive. Stephen kept me up to date throughout the whole process. Service with great communication is far too rare. I will be back.

Stephen was very pleasant to work with, no issues.

Magnificent

The service person that helped me was phenomenal, but I am upset I have only owned the car (a 2024 mind you) for 4 months and have had a check engine light. I shouldn’t see that light for the first two or three YEARS. Again, the service person, Kyra Fleming, was great. Knowledgeable and helpful.

Mr. Martin McCoy made the buying process easy and without pressure. We conversated about my needs, financing and the best approach to narrowing down my purchase. This is my first new truck purchase so to me everything was a big deal. The sales managers were very welcoming and willing to work out a good deal that made me happy. Especially after learning my last purchase of a GMC was a bad deal from a different dealer. In the end I'm happy with my buying experience.

Martin is very knowledgeable and easy to do business with. He has a very good follow up process and communicates well.

Great people at Steele GMC

Always outstanding service with Stephen Shuster.

I think your dealership should provide loaner vehicles when you need to keep the car overnight.

Everything regarding my service was great. From the service advisor to the delivery of my vehicle when it was completed.

The team is very knowledgeable and professional.

Kyra is always AMAZING

Kyra Fleming is an outstanding service tech. Highly recommend!

Your sales person Patric was great.

Michael was awesome always right on point on what I was looking needed for a new vehicle.

I was told the repairs to be made would take 2 hrs. As it was I waited a total of 4 hrs with no explanation as to the delay.

My car has been serviced there for 3 years. All is great! I have no complaints ;)

Luis was professional during the process and made sure I had a good test drive.

Great communication throughout the process

Kyra is always amazing to work with for my truck service.

Timely, professional and personable.

Chad did us a great job on getting our car in and out for our first service, Thank You.

Loved our experience and loved our salesperson- Michael!!! Can't say enough great things about this dealership! Steele GMC is the real deal!

Got me in early and out on time, they said!

Great experience. Very helpful service team. It was a recall and they included an oil change. They were upfront about the time it was going to take, so my wife and I spent the day shopping and lunch. We were able to pick my truck up before rush hour traffic. Jason was very knowledgeable and friendly. A straight up guy. I’ll be back here for sure for all my service needs.

Very prompt

All the staff were extremely helpful and upbeat. I did not have an appointment, but was worried about an issue with my truck that could have possibly been serious. Everyone, especially Steven, was sympathetic and sincerely wanted to fit me in....which they did. I couldn't be more pleased with the service and the staff at Steele GMC. They've made me a lifelong customer to say the least!

Stephen was amazing, and the people at the dealership were very friendly and professional. I will be a loyal customer and tell everyone to go there.

Service was great Parts in national back order was not

standard oil change and the staff was attentive and quick.

Good service and responsive

Service work was great. Kyra was efficient, fast and got the job done right the first time.

Awesome as usual. They always go above and beyond

Oil change/tire rotation and there was a recall item. Found other stuff to take care of too

Quick, polite and professional

Josh got me on and out of there supper fast today. I really appreciated that because I had meetings to get too.

Overall, I am satisfied with the oil change service on my GMC 1500 AT4. I rated the visit 4 out of 5 stars because my rear light bar issue could not be addressed. A bit more flexibility or assistance with accessory-related concerns would improve the experience.

I continue to come here because they are doing things differently and more efficiently to get us back on our way. Thank you Josh and the great service you provide to me.

No issues, service was courteous and quick.

Smooth and seamless from start to finish! Thank you for making a trade with another dealership to get my dream truck to Austin!

Courteous staff and service that was performed as quoted and in the time frame quoted.

Wonderful!!!

My wife April and I both have trucks from Steele and we have nothing but good things to say about the service. Josh always takes care of us and goes the extra mile. His service keeps our business.

I want to sincerely thank and highlight the excellent service I received from Evert Flores. From the very beginning, he was kind, professional, and attentive. He took the time to listen to my concerns and explained in detail everything related to the diagnosis and service of my car. What I value the most is the confidence and clarity he gave me, since he explained each step in a simple and honest way, leaving no doubts. He treated me with respect and patience, which made my experience very positive. It’s not easy to find people who genuinely care about their customers, and in this case I can say that Evert went above and beyond my expectations. I highly recommend his service 100% and I am truly grateful for the outstanding attention.

My experience was uneventful. I arrived at my scheduled appointment time as was greeted by my advisor. He checked my vehicle in and and shortly after they begin servicing my vehicle. The appointment lasted about an hour and I was on my way. Thanks.

It's been an outstanding experience in every way. I got to know so many fun, kind folks over at Steele in just a couple short days. My salesperson, Mayerlyn, was super easy to work with, so personable and down-to-earth; I immediately felt comfortable, even when she confiscated my keys to get a trade-in value without me asking, ha! I also really appreciated Oscar patiently going over all the financials with me. We talked about our kids and he graciously accepted some unsolicited office-decorating advice. Even the Finance Director stepped in and let me give him a hard time AND got my rate down! Last, but not least, the Sales Manager, Mark, was involved in every step of the process in some way. I had a great time chatting with him and look forward to hearing more of his stories! His wife sounds cool. Is it weird that I can't wait to come back in January for an oil change?! ;) It's clear Steele GMC has a team who knows how to work together to make their clients happy and get a sale to the finish line. You sold me a car when I didn't even want one for another 2 months. Bravo!

Courteous friendly service. Maintenance was done in specified time.

Process went fast and smooth 👌

As always- great service & great staff!!

Josh handled all that I needed.

Fue una experiencia muy grata recibimos muy buen trato de la vendedora su servicio fue invaluable.

The service rep was very kind and attentive she provided great customer service.

Always excellent service

It was just a typical oil change and recall fix. They stayed about 45 minutes late to get it done for me. I appreciated that bigtime.

Everything was great and quick as usual.

The service is great, very prompt to address any issue or concerns I may have.

Kyra is the best!

Not a very good experience. Management not very responsive on the need of a customer. I went in for an oil change and bought a new vehicle the sale man said that they would reimburse me for the service that I had done to the truck. He also said that the manager was going to call me to get it sorted out. Never got a call.

Always great service and Mr. Evans is a great service advisor

I love this dealership. I buy all my cars and trucks from them whether they’re new or used and the service is fabulous. I always get right in. They always let me know what they’re doing and I get out of there in a very timely manner.

It was a pleasant experience. Josh was able to get us checked in quick and out of there quick. It’s always nice to see teamwork and positive attitudes with those that work in service!

I worked with Bryan, he was fantastic, answered all my questions. At no time did I ever feel pressured. Made the car buying experience easy and enjoyable. Worked with Alex in the Finance department. Again, great service, patient and worked with me to get a good deal on my new Acadia Denali.

Sales representative was on point with everything we asked and needed.

We had a good experience there both in-person and via emails prior to our visit. We were very pleased with the interactions we had. No issues what so ever.

I will continue to use Steele GMC because of the tremendous service I receive. David Burks

Luis thank you so much for your professionalism and for helping me with my purchase.

I had a deal with the previous New Car Sales manager, Toby Turner, to buy the Yukon at invoice price (I have email proof of this!!!). The new regime refused to HONOR the deal adding a slew of dealer add-ons which I did not want and are mostly worthless (e.g. paint and interior protection). Amazingly they felt the $1098 for the add-ons was more important that the satisfaction of their customer. Who would recommend a business like that? BTW, if you'd like to make it right let me know

Jay Reed is a rock star. Great service, answered questions, kept me updated. Etc. Finance dept was also very helpful and got me what I needed and took great care finding me the best rate.

Everything went great. Thanks

Kyra was a big help and getting my service done very professional

I was there because of a GMC recall. Josh got my car checked, software updated and I was out in less than an hour. Excellent service.

Nice

Quick and easy.

Josh was my service contact, and he listened to my description of the issue and its history. They identified the problem and returned the vehicle ahead of schedule.

IT'S OKAY THANKS APPRECIATED TILL NEXT TIME EVERYTHING WAS GOOD THANKFULLY

Always great service and everyone is super nice. Kyra is the best! :)

Excellent - friendly and fast

As always, Kyra was helpful, responsive, and offered sound recommendations that helps keep my vehicle in optimal operating condition. The technicians do a great job, and my vehicle is always free from evidence that it was worked on. Thank you, all.

Great service, lady at the service desk was great

The customer service was great!

Great people. Fast service. Very through.

I had excellent service! Although no one wants to deal with vehicle issues I am happy with how the whole process from calling for information and going in to drop off vehicle, to the updates and my options that I received from Kyra to get everything sorted out ASAP! Very grateful for her help and encouraging attitude!

SERVICE WAS GREAT AND PROMPT.

Loved my salesman. Great deal compared to other dealerships.

The whole buying experience was fast, friendly and informative.

I cant say enough about the service i get with Kyra. She is amazing. From start to finish, everything is handled professionally and courteously.

It was good. Round Rock GMC did what I was there for, do oil change.

Flores and the rest of the team were friendly and went out of their way to be accommodating.

Great service, and I like the shop video showing my vehicle being serviced.

Kyra is very professional and my vehicle is in and out in a reasonable amount of time.

Great Experience. Entire process from start to purchase was smooth. Great job Jorge P.

Easy and straight to the point

Quality service and courteous staff

Salesman was very knowledgable

Smooth and fast. Thanks!!

Quick and easy service.

Quick and easy

Very good waiting room, atmosphere and professional.

Kyra was great to work with. Reminded me of 60K services coming up and we scheduled. Kyra packaged a great service deal with payment options that fit nicely. Techs did a great job on my Sierra. Thenks

The problem today with most big dealerships is over the years they sell a lot of vehicles but never expand their service department causing long wait times and shady service.

Jay was very helpful and patient with us!!

Huge shoutout to Stephen Shuster for always making my service visits smooth at Steele GMC. He keeps me updated every step of the way and is a true professional. I highly recommend Stephen and the entire service department at Steele GMC!

The work was completed on time

My car needed a transmission part, waited from May to August for the part, took car in for work, I was told it needed to be driven for about 70 miles before I could take it in for inspection, on my way to get an inspection before going to my mothers the check engine light came back on. The diagnostic showed the same code as last time, back in the shop. I should say also that ever since May I would not drive the car, I didn't want to make whatever the problem was worse. So now I am back to borrowing vehicles from family and friends. I do not understand why they don't have loaners especially when I am bringing it back for the same problem they were supposed to fix.

They got my Yukon in quickly and explained all the issues very clearly. Everyone was very professional, friendly and knowledgeable. They took time to understand all issues and watched videos I had taken. From sales to service everyone was extremely helpful.

Good service

I recommend Mayerlyn if you need help when looking for a new GMC. She was very kind and answered all my questions throughout the whole process.

Awesome customer service experience.

Jay is the best!! He always does his best for the customer making them feel heard and does not push you into anything. Nate and the finance team very polite, professional and friendly. overall great experience!

My vehicle was serviced and in and out before anticipated.

Always take good care of my. Car Kyra Fleming kept checking on it for me? Was there 2 1/2 hrs!

Got me and finished quickly

The experience was absolutely the best vehicle purchase ever.

c

I had forgotten how nice people are at Steele GMC. Helpful, without being pushy or arrogant. Joshua E. helped me out at the service desk for my oil change and was great

My needs were handled in a professional and timely manner.

Everything was great.....

First oil change was free. Staff was friendly and it was great to be recognized by our sales representative, Mike M.

1) Good: Able to schedule an oil change on a Saturday with < one day notice. 2) Good: Quick intake. Cordial interaction with advisor. 3) Unfortunate: Oil change service estimate 1 to 1.5 hours. Okay. Actual time was a little over 2 hours. An oil change…over 2 hours (?!?). No harm done, but… And by the way, no other services or checks made. No several point inspection, no tire rotation. Lift the vehicle, drain the oil, refill the oil. Waiting for lift maybe?

Stephen Shuster remembered who I was and greeted me by my last name. He is a great representative for Steele GMC and already knew what needed to be looked into for servicing my truck. I really enjoy going for service and now that I will have my truck serviced as professionally and as quickly as possible.

3 hours for an oil change, with an appointment. I understand the "we don't start the minute you check in", but... 3 hours? I signed up for the Preferred Customer Program when I bought the car, but I'm seriously considering just going to my normal shop and swallowing the loss. Also, the service drive way is always nightmare. I'm guessing they don't have valets, but they really need some. I couldn't even part in the drive on my arrival.

N/a

Recently had extended warranty service performed on our 2018 GMC Canyon Denali ("ghosting" infotainment screen, compressor rattling) Our service consultant, Chad Vanstory, was professional, very detailed and kept us updated on every step of the process through completion. I would highly recommend Chad and Steele GMC for any warranty service needs!

I could take my truck anywhere for an oil change but I always come back to Steele because Kyra takes good care of me and my truck!

We’re 100 % satisfied with GMC Round Rock and with Josh ! It’s been two years we’ve been doing our services, since we bout our truck !

Quick and friendly service

Nice

Communication throughout the service was consistent and clear. I also liked the little video that was sent letting me know they did the multi-point inspection and the status of the things they checked. T

I am writing in response to the service experience survey for my recent visit, and unfortunately, my experience was extremely disappointing. I arrived 10 minutes early for my scheduled appointment and checked in at the service window, where I was told my service technician was Josh and that he would be with us shortly. After that, there was no follow-up or acknowledgment for an extended period of time. We observed Josh walking past the waiting customers multiple times, socializing with coworkers and engaging with everyone except those waiting for service. Over 20 minutes passed beyond my appointment time without any communication. At that point, I had to approach the service desk myself to ask for Josh. The woman at the desk then pointed out where his desk was and told us we could wait there. Another 10 minutes passed before Josh finally arrived and said, “Y’all waiting on me?” There was no apology, no acknowledgment of the delay, and no attempt at basic customer courtesy. A simple apology or professional greeting would have gone a long way. Throughout the remainder of the visit, communication continued to be poor. I had to repeatedly ask for basic information such as pricing, estimated timeframe, and whether there were other items that should be looked at. As a customer, I should not have to lead these conversations. The technician assigned to my vehicle lacked the communication skills expected in a professional service department. What made this experience more concerning is that this was not an isolated issue. No one in the service department stepped in to acknowledge the delay or provide updates. Lobby engagement and communication are essential, and the lack of both reflects a broader issue within the service team. Additionally, the customer ahead of us, also waiting on Josh, remained waiting more than 20 minutes after receiving a notification that their vehicle was ready. This was not the worst service experience I’ve ever had, but it was one of the most disappointing, as it highlights a lack of accountability, communication, and customer awareness across the service department. These are basic expectations that were not met. Due to this experience, I am unlikely to return to this location. If I do, I sincerely hope there is significant improvement in customer communication, professionalism, and overall attentiveness so other customers are not left feeling the same way. I don’t want to publicly share this because there is always room for improvement.

Service department staff is awesome!

Same issue exists, didn’t fix it

Had to follow up several times to get in for my repair - said no loaner cars and kept telling me about the long list of those waiting; finally got in a month later and the issue is a telematics module that is on back order with no resolution of when the part will come in. Extremely poor customer service for someone who just bought a brand new $65K vehicle and had this experience within the first 4 months. I had always bought from Covert the last 3 GMC new vehicles and will probably be a returning customer because they definitely have better service.

Great customer and vehicle service from the Steele GMC Team!

Everything went smooth. The salesman (Luis) wasn’t pushy and was very nice and helpful. The financing went well also. Even during the negotiations, I never felt too pressured during the process. The people at Steele seem like good folks and my son and I were treated with respect. I will recommend them to everyone, and will 100% be coming back next time I’m looking for a car.

My experience was fantastic. Kyra went above and beyond to take great care of me. Her customer service was outstanding. She was attentive, professional, and very respectful throughout the entire visit. She truly made my experience smooth and enjoyable.

Needed maintenance done on my truck. Kyra fit me in very quickly, kept me informed on progress, and I was on my way a short time later. Having Kyra as my service rep is alway a pleasure.

If I could give 10 stars I would! What a seamless experience from the moment I was greeted at the front door to the buying experience with Constantine. Constantine took the time to show me some options and after a test drive I was ready and sat down with Mark to sign the paperwork. Mark was great and next thing you know I am driving off in a beautiful new truck! Thanks for the great experience!

Car was taken in for Oil and Tire change. Reported a leak from front driver side. Time a leaking radiator hose. Backordered. Work completed. Took car out from dealership and quickly overheated. Dealership sent a tow truck. Dealership reported a malfunctioned external water pump. Unit replaced. Operating at 203 temp. Seems ok.

It was great good people sales and finance

Every time I bring my truck here,when they done it’s feel brand new again!

Always a great experience

Muy buen servicio buen trato paciencia y profesionalidad

great experience!!

Once again working with Stephen. Great customer service. I had a rim issue this time coming from out of state. He was able to get the repairs done and back on the road. Thanks again Stephen

My experience with Chad in the service department is always stellar!

Josh in Service was absolutely fantastic!!

Felt as though I was being upsold and nothing seemed to make sense with on what was I was being changed. I had to keep asking questions to get clarity on the charges for a simple oil change and rotation. I have been bringing my vehicles for service over there for years now but after my last visit, I’m seriously reconsidering if they value my business

Always quick and easy!

Great service!

Stephen is awesome - great customer service!

I always enjoy visiting Steele Round Rock. My SA, Joshua, is always a pleasure to talk to as are all of the people there.

Steele GMC always provides first class service. I would recommend them to anyone looking for GMC service.

The service was excellent as always. However one small issue, the windshield fluid was not replenished during the five point inspection

communicated well and expedited the service

Did the deal on the phone. Kat my salesperson was great she found the truck I wanted. Wasn’t available in Houston. That was on a Monday. Put a deposit down. Drove there on Friday and bought the truck. Awesome and easy experience. Thank you!

Completed in shorter time than expected

Setting the standard

First time getting my service done here. Very happy! Communication was great and they go it done when they said they would.

These guys do a great job.

Went very well

Stephen did a great job

The appointment time was good and service was quick. Work that was done was explained in a short video.

Awesome

Friendly, knowledgeable staff, multiple test drives, no BS, fair trade-in, quick deal, and out the door in less than 3 hours.

I enjoy dealing with all the Steele GMC people very professional and curious. and I really am enjoying my new truck.

Great Service friendly staff

Had dead batteries and they were able to fit me in on a Friday and got me going in 2hrs

Quick and easy in and out. No waiting. Friendly employees.

Friendly and courteous welcome.

Service was speedy, and the customer service was excellent.

Always an easy process. I appreciate the team!

Luis was great from start to finish.

We went to GMC Steele for regular maintenance, oil change and tire rotation. Steve took very good care of us. He was professional and courteous and our wait time was quick. We were very pleased.

Thorough and detailed breakdown off all costs associated with service! This is a great staff and I highly recommend them to everyone! Thank you all so much!

Josh and Steven took great care of my truck and Mr. Davidson advised me on how to take of my transmission on next visit

Except for it taking longer than I was told, everything went smoothly. And of course that it was $150 more than I was quoted on the phone. But otherwise, it went really smoothly.

In spite of a backlog, Josh was very helpful in getting my vehicle thru the system in time for me to go on a short trip. Not only was he very helpful, but he listened to the issues, figured out what the problem might have been and did it with a smile on his face. He explained everything in detail and showed me what the cost would be. He didn't try to rush me out the door to handle the next customer even though it was a Monday, and the service department was being slammed. He is a great asset to the Steele GMC team.

Josh my service advisor is always friendly and efficient.

Nice customer service

Excellent

The customer service was excellent, and the buying process was very smooth. The Denali we ordered arrived earlier than expected. So far, we are happy with our purchase.

Service was great Tom was great. They got it out in time. Didn’t take long thank you.

Kyra is the best, she provides clear and excellent client service and is very knowledgeable. She is absolutely the reason I continue to visit this dealership.

The whole team were great

Stephen always takes great care of us. Merry Christmas!

There was a very long wait time and I also had a holiday coupon for $75 off for any service and they told it didn't apply for oil changes even though that was not on the coupon.

Kyra was great to work with and they delivered the vehicle repaired and ready on time. Thank you!

Kyra was fantastic to work with, as always! Everything was fixed in a very timely manner. I will gladly work with her again!

Fast service finding a tire and mounting it.

Steven Shuster processed my service request expertly and thoroughly. If I go back to Steele again for anything, I will look for Steven first. dc

Stephen Shuster was truly the best ever. He made me feel at home, kept me updated with the progress and let me know when the vehicle was ready. He is the best!

Took less time than I thought. Josh was very polite

great to work with, just wish GM manufacturing would have been able to support yall better and get the transmission to yall sooner.

AC stopped working in my Sierra pick up. Josh and the technicians always take care of my service needs. Very courteous and professional.

Great service and friendly

Joshua was great! Communication was great every step of the way and I was in and out of service in a no time.

Excellent and very fast service!!!

Dylan and team did a great job. One of the smoothest deals I've done.

It’s always good

Stephan with GMC servicing department- I had an outstanding experience with my GMC service representative during what could have been a very stressful time. My vehicle was in the shop for nearly a month, but thanks to their excellent customer service and consistent communication, the entire process felt smooth and manageable. They kept me informed every step of the way, promptly returned my calls, and always took the time to explain what was happening with my vehicle. I never felt left in the dark. Their professionalism, patience, and genuine care made a huge difference. What really stood out was how easy they made everything — from updates to coordinating next steps. Even with an extended repair timeline, I felt confident that my vehicle was in good hands. I truly appreciate their dedication and would highly recommend working with them at GMC. Exceptional service like this makes all the difference!

Oil change good price. Stephen is knowledgeable and helpful

Unfortunately, it was quite frustrating experience. (1) part of my visit was due to on-star notification that antilock brakes needs service. Service tech said ignore it, as long as truck is not complaining. Why bother with on-star?? (2) drop off was 8:30am. Service tech said i would get a video shortly with the estimate for work requested and recommended. it came at 5:45 pm, 15 minutes before closing. (3) I said yes to service and then found out next morning the service estimate was incorrect and wrong by over $1000. (4) over all very poor communications and concern for customer. Will not return to this dealership.

I was greeted as soon as I arrived and from that minute forward, at no point did I feel like I was getting the pushy sales man experience. Luis was extremely helpful the entire tire mint all of the other things he had going on. Everything was done promptly but at a pace that was comfortable. Everyone was extremely communicative throughout the process. Nate as well was extremely helpful and I can appreciate the humaneness these guys display. Best vehicle purchasing experience I’ve ever had!

The Steele GMC service department has always been transparent, fair, and detailed about my truck. Kyra is great to work with.

A welcoming atmosphere and the staff was very attentive to my needs. Thank them all for a pleasant experience.

It was a great experience. Jorge was an excellent salesman. Helped me with everything I asked. Purchasing my new vehicle was quick and easy. Couldn’t ask for a better experience

Great job handling the Warranty work. Steven (not sure about the spelling) was very responsive

As always Chad did great job getting me in & out in timely manner.

This is the second vehicle we have purchased from Steele GMC in the last 2 months. We came back because we had such a great experience the first time! Dylan was great to work with every step of the way. He was informative and never pushy. He knew what we were looking for and worked with us to make it happen. Everyone we talked with was really nice and welcoming. We won’t need another car for a while, but we will definitely be recommending Steele to our family and friends!

Very happy with the service I received.

on

Completed all periodic maintenance correctly

Need to have coupon deal on maintenance service. Cost was $1500 sure add up. Have deal so make service comfortable and keep coming.

Jorge took a headache inducing process and made it fun.

Kyra is always professional and informative. The work was done promptly without any issues. This new Steele dealership is doing great!!

It was fine except that I had to come back a second time because they didn’t finish the job of replacement of the battery in my truck correctly.

Everyone was so helpful and very nice. The service tech Kyra was wonderful.

Love my service representative, Kyra Fleming, and Steele GMC. The best!

I had a very positive experience with Steele GMC Round Rock. I worked with Luis and he was very professional. The whole buying experience was a pleasure from start to finish.

The service advisor was helpful and courteous. The service performed was completed in a timely manner. The hospitality in the waiting area was great. The cashier was friendly, knowledgeable and patient.

Kyra was amazing as always. Top notch service from everyone in the service department!

Steven is an excellent employee. Always takes great care of us.

Cesar is great sales person, patient, understanding, great customer service,

I had an outstanding experience with Steele GMC from start to finish. The entire team was professional, transparent, and respectful throughout the process. From the initial conversations to final delivery, everything was handled with a high level of professionalism. My salesperson was especially responsive and straightforward, ensuring that all my questions were answered and that there were no surprises along the way. The communication was consistent, and they worked with me to align on numbers before I even stepped into the dealership, which made the entire experience efficient and stress-free. What stood out the most was their transparency—no pressure tactics, no unnecessary add-ons, and a genuine effort to make the deal work based on my needs. The process was smooth, organized, and exactly what you would want when making a major purchase. I truly appreciate the level of service provided and would absolutely recommend Steele GMC to anyone looking for a dealership that values professionalism, honesty, and customer experience.

Good

Chad always nice and doing a great job.he always make sure my vehicle always on point,kudos to the technician too.

Kat and Nate were a pleasure to work with from start to finish.

Chad went above & beyond in getting our Acadia repaired in a extremely difficult time, when we really needed it!

Honest, transparent and all around great to work with.

Great experience, the sales person was really nice and professional and all the managers came and greeted us.

I like the communication technology.

Great Service Department ! Kyra Fleming’s is very good at her job & keeps me posted on job at hand!

Kyra was super helpful from start to finish. She was able to secure a loaner vehicle for us while my truck was being serviced, she kept me informed the entire time and I had my truck back much sooner than anticipated.

2 1/2 hours is ridiculous for oil change

Shit

Chad at Steele GMC does an excellent job of being fair and honest.

My wife and I were assisted by Bryan Mathes, Sales Professional, who was extremely helpful. With little prior notice Bryan was ready for us when we walked through the door. We first visited at his desk where he listened carefully to what we looking for, answered all our questions, and then offered a test drive of the 2026 GMC Sierra Denali we had inquired about. What made it even more special is he had already pulled the vehicle up to what I will call the carport making it even more convenient. He also arranged to have our trade appraised while we were away on the test drive. Bryan took time to walk us around and make us familiar with the vehicle before leaving on our test drive. The test drive went well and Bryan patiently answered all our questions. Back at the dealership Bryan presented us with the sales price of the vehicle and the offer for our trade. After a short negotiation on the trade value we agreed and moved forward with the purchase. After finalizing the paperwork with the Finance Department Bryan assisted us in transferring our belongings from our trade and asked if he could answer any other questions or assist us in any way. Bryan was a true professional and is definitely the type of person Steele GMC wants representing their dealership. This certainly was one of the best car buying experiences my wife and I have ever experienced. I highly recommend Bryan and Steel GMC. Thank you Bryan and thank you Steele GMC!

Kyra always makes things quick and easy. Have dealt with your other techs before, never as smooth and painless as when I deal with Kyra. Many thanks and much appreciation for all of her help.

Starting with Kyra helping me get the appointment, checking me in, asking questions to make sure I got what I needed, and recommending things she always does a great job. The techs are always neat and I never get my truck back messy. The videos they send are super helpful. And let’s not forget the smiles at the checkout counter. I have always had a good visit to your service department. Thank you.

Always great people to work with !

Service was faster than expected which was great. Nothing was overly bad but my headlights were turned to the on position after service. I didn't notice the headlights but my driver side door warning kept going off when I would open the door after parking and it didn't immediately come to me to check until I locked the truck and noticed the headlights didn't dim off as expected.

Great, Kyla is the best

Constantine , our salesman, was great. No pressure, knows the product, and patient. No job complete till the paperwork is done. Nathan was also patient and thorough. The rest of the staff always greeted us as they walked by. It was the feeling of "I like my job". This is my third GMC. If I live long enough, I'll be back for another.

Kyra was great to work with and very prompt. The way Customer service was meant to be. Thank You to Kyra.

We just had the oil changed and tires rotated. It was a rainy day and they were behind

Fast, easy, kind, and quick

I always enjoy visiting the people at Steele!

Steve and all the Staff in the Service Department are amazing!!!

Courteous friendly service. Maintenance was done in specified time.

Process went fast and smooth 👌

Steele service department did an outstanding job in addressing my issues, and the turnaround was very impressive, even though I was 6 hours late in dropping off my vehicle. Kyra did a great job in explaining the steps and took the time to explain the different situations that could come up as part of their diagnostic process. I highly recommend Steele for all your service needs.

Josh Evans is the best! He is professional, friendly and most of all, I trust him.

Jay was so welcoming and knowledgeable about each vehicle I was looking at. I felt so at ease and not pressured about any of my decisions. I’ve purchased vehicles in the past and this is by far the best experience I’ve ever had at a car dealership.

As always, Kyra kept me informed on what was going on with my truck. She advised me on everything from the root cause of the problem to what parts were needed and when they would be available. Very pleased with Steel's comment to customer service.

As always Chad makes my visits as streamlined as possible! It was my first time viewing a video of the work being done in the shop! When work s going on and you are in the waitroom you like to know your wait is not forever! Another positive that keeps me doing business here for 28 years!

Easy oil change.

Chad made the experience a good one. He bent over backwards to accommodate my maintenance needs. Thank you

Zoe was exceptional. Luis in finance was great too. Alex in finance not so much

Super!

My service representative, Kyra Fleming, is an exceptional professional. She is proactive and collaborative in her approach to taking care of all my needs for my family's three GMC vehicles. She always leaves me with the knowledge that my vehicle needs are satisfied.

Great

Delivery was full of discrepancies! You might want to have the sales Manager at Steele GMC Texas , call me James Hood 602 697 5550 I have left several Massages, For over a week Now. So far, NO RESPONCE, out of state Buyer, If I lived there, I would already have been back the next day following the sale. FEB 25 2026 I do not want a call from the salesmen, their actions or lack of telling the truth , is the reason for my call into them.

Staff was awesome. Easy with no pressure. Michael was super nice. The whole process was a great experience.

My time is valuable. I was instructed that my vehicle tire change would take approx. 1 1/2 hours. After 1 1/2 hours, I approached service manager, (instead of anyone coming to me). He explained that they didn't properly do inventory and thus did not have the tire... and now it would take an undetermined amount of time to repair the car. This forced me to now get an uber and carry on with my workday. and then uber back when the car was finally fixed about 4 hours later. The final insult was with the billing. The young woman at the desk verbalized the amount, while showing facial expressions of disdain for me. I paid. After i paid, she told me because i paid with credit card, i would pay an extra percentage. I then told her you should have told me before, i could have paid another way. She disdainfully pointed at me like a child and said the "the sign is right there" So...I am now being punished by your staff, as i pay for unacceptable service. I purchase between 5-6 cars a year. I will make sure that i never buy a car at your dealership! Big win for your billing receptionist!

always excellent service at Steele dealership, their service dept is superior in knowing how to take care of my 2023 canyon. Josh takes very good care of my vehicle and what it needs.

Josh is excellent.

Stephen and the auto tech were awesome. They kept me informed on the work that was done and fixed the issue. Great service all around.

Very easy to setup the appt and Stephen was great to work with.

My entire experience from start to finish was outstanding. Even with the high mileage on my truck, Robert did an incredible job identifying all the issues and getting everything fixed. It honestly feels like a new vehicle again. I also want to give a big shout‑out to Kyra. She kept me informed every step of the way and made the whole process smooth and stress‑free. She really made me feel like a valued member of the Steele GMC family.

Good service. Friendly staff.

We leased 2 cars within the last 4 months from Steele. First experience was great! This is why we came back. Second experience was not so great. The salesman, Dylan was awesome. The finance guy, Nate was also awesome! However, the person who handled and valued my trade-in was NOT. I got a very low-ball offer... 20% lower than the lowest KBB estimate. I have never experienced that before. The worst part is, they would not budge a single dollar! No negotiation, no wiggle room, nothing. I was actually shocked. I felt like my loyalty was being taken advantage of. I should have walked out and went somewhere else. The first time I came here, I felt like I got a great deal and was totally happy. The next time I felt like I got a terrible deal and left wishing I would have went somewhere else. Will I be back again? I'm not sure...but I doubt it.

Chad has always taken care of all of my service needs. I appreciate his professionalism, customer care and outstanding service.

Took truck in to get front brakes fixed, and engine light came on, and it was acrack in gas tank, plus got oil change and filter. Chad helped me with the work that was needed and did a good job. The work was done a timely basis. The only bad thing about the hold thing was, when I got ready to pay, they were charging me a extra 3%, because I was using my credit card to pay for the work done. I have always used my card for the last 18 years there. Not good business.

Tremendous experiemce

Stephen is amazing and kept me updated throughout the process. He got my truck fixed in record time!

Very easy check in and turn around time

Great service by Dylan and Luis

Very good service

Sales department was top notch. I recently had transmission rebuild under warranty. It took over 2 weeks to get vehicle back this wasn’t the issue. After getting it back there is noise that wasn’t there before.Lack of communication and follow ups from service department were. Buying the vehicle was such a great experience, too bad communication from service has tarnished their reputation in my book .

Great experience all around. I appreciated the no games or hidden fees approach this dealership takes. My salesperson, Kat Looney, did a great job. She was knowledgeable and up front about all aspects of the sale. I wouldn’t hesitate to purchase another vehicle from Steele!

Michael was great made it easy

Salesman was great not pushy which makes it more comfortable. I came in with a bank check ready to buy, they said they could beat the terms and interest rate which they came back higher and really made me mad at that point. I cooled off and then they offered a lower rate which I refused and just used my bank as originally planned. After that little blunder every thing was smooth. Still would recommend

Kyra is great!

Friendly, attentive and fast service. Made me feel at ease about the whole car buying process.

Josh did a great job.

Stephen was great. Great communication about the status of my truck.

Squeezed me in at the last minute before we had to go on a long road trip.

One of the best experiences! I was in and out! I love that Bryan didn’t try to sell me anything that I didn’t need!

They started so low on the trade-in that it jeopardized the sale... Obviously, it a business, and they have a job to do, but it wasn't fair and I received much better offers elsewhere. That said, once we got through the trade-in negotiations, I could ask for a better transaction.

my appointment went well and my service advisor, Kyra was there to explain about the time it would take and advised me of my windshield wipers needing to be replaced. all in all it was a good experience.

Quick attention given by service writer. Kept me informed.

Customer service was terrible. My truck was in the shop 6 times in a 4 month stretch. I was provided a loaner twice during those times. Only after a 2 week wait or more. The service representative would not provide me with adequate updates. I had to reach out multiple times to get updates. They would tell me everything is covered under warranty, and then when it’s time to pick up my truck, they would let me know it was not in fact covered. I spent $4000 to repair my truck with less that 70,000 miles on it. Will never buy a GM product again.

Amazing atmosphere, staff is very helpful in helping and answering any questions

Perfect

Josh is always responsive, knowledgeable and dependable. All the things I look for in a service experience.

Josh and Team always friendly and efficient.

Everyone went above and beyond!111

Kyra was fantastic as always!

Kiera is an excellent service rep

Jay was awesome. Took his time to explain everything since I had never owned or driven a e vehicle before. He responded quickly to my initial inquiry. Steele GMC made a compelling offer even though they were a 2 1/2 drive from Houston. When I arrived, everything was in place to finalize the deal. Kevin in finance was a great also, he explained everything. Especially since I had never leased a vehicle. Thanks team at Steele GMC

Staff were very helpful and made the process very easy

Joshua went above and beyond. He made a very unpleasant situation much better.

Josh Evans our service advisor was great, thank you

We had a good experience with this dealership, very easy to deal with.